London, England, United Kingdom
Palak Jain

Palak Jain

Senior Product Manager | AI-Native Builder · LLMs, RAG & Autonomous Agents

I'm a Senior Product Manager based in London with 9 years of experience building AI-native products across B2B SaaS, consumer platforms, and global marketplaces in the UK, US, and India. At Indeed Flex I lead product strategy for AI-powered workforce management, and previously I drove 152% ARR growth at Health & Glow across 165+ stores and 3M+ users. I believe AI products live or die on evaluation — the model is the easy part, knowing whether it's actually working is the real product job.

Work

Below are some of my recent projects. Please request for the complete walkthrough of the locked projects.

Thoughts & Ideas

My take on AI-native product strategy, LLM evaluation, and the operating models that make autonomous agents actually useful.

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Experience

9 years building AI-native, B2B SaaS, and consumer products at Indeed Flex, Health & Glow, ZipGo, Zolo, Capgemini, and Housing.com — across the UK, US, and India.

2022 - PRESENT

Driving product strategy across Support, Time & Attendance, Ratings, Worker App, and Messaging — including a 12-month messaging vision that lifted message volume 65% and reduced reliance on external tools.
Delivered a compliance visibility solution for OCS (a £400M client) and built the first client-facing API (Worker Status API) for Stord, enabling real-time worker data sync.
Shipped compliance features that enabled 4,300+ sick pay hours to be withdrawn and raised instant pay eligibility by 4%; redesigned the clock-in/out flow with mandatory geolocation, improving accuracy 30% (UK) and 19% (US).
Increased shift feedback adoption from 37% to 60% with a scalable ratings system, and reduced Salesforce support tickets by 45% — saving Account Managers 248+ hours/month.
2021 - 2022

2019 - 2021

2018 - 2019

2018 - 2018

2018 - 2018

2016 - 2017

2015 - 2015

AI products live or die on evaluation — the model is the easy part; knowing whether it's actually working is the real product job.

Stack

The tools I rely on to ship AI-native products end to end — from LLM prototyping and RAG workflows to analytics, design, and execution.

in short

9 years shipping AI-native, B2B SaaS, and consumer products at Indeed Flex, Health & Glow, and beyond

Background

Palak skipped presentations and built real AI products. Want to know how?

Palak Jain was part of the March 2026 cohort at Curious PM, alongside 17 other talented participants.

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